Return and Refund Policy

 

At Carpets Dubai, your satisfaction is our priority. We take pride in offering high-quality carpets, rugs, and flooring solutions. However, if you are not fully satisfied with your purchase, we are here to help.

 

1. Return Eligibility

 

You may request a return under the following conditions:

 

• The product is unused, uninstalled, unwashed, and in its original condition.
• The product is returned within 30 days of delivery.
• The product includes original packaging, tags, accessories, and invoice.
• Customized or made-to-order carpets are non-returnable unless there is a manufacturing defect.

 

2. Non-Returnable Items

 

We do not accept returns or exchanges on:

 

• Custom-sized carpets or rugs
• Special orders or personalized products
• Clearance or discounted items
• Products damaged due to misuse, improper installation, or negligence

 

3. Refund Process

 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days via the original payment method.
• Shipping and handling charges are non-refundable, unless the return is due to our error or a defective product.

 

4. Damaged or Defective Products

 

If you receive a damaged or defective product:

 

• Notify us within 24 hours of delivery.
• Provide clear photographs or videos showing the defect or damage.
• We will arrange for inspection and offer a replacement, repair, or full refund based on the assessment.

 

5. Cancellation Policy

 

• Orders can be cancelled within 24 hours of placing the order.
• Custom-made orders cannot be cancelled once production has begun.

 

6. How to Initiate a Return

 

To request a return or refund, please contact our customer support:

 

📞 Phone: +971554722980
📧 Email: info@carpetsdubai.ae
📍 Address: 4th St – Al Quoz – Al Quoz 1 – Dubai – United Arab Emirates

 

Our team will guide you through the process and assist you with any concerns.

 

7. Important Notes

 

• We reserve the right to deny returns that do not meet our policy conditions.
• For hygiene reasons, certain products may not be eligible for return once opened.