Privacy Policy

Effective Date: 01 Jan 2025

At carpetsdubai.ae, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information: Name, phone number, email address, and delivery address provided when you contact us or place an order.
Order Details: Information about the carpets/rugs you purchase or inquire about, including custom requirements.
Payment Information: We do not store your credit/debit card details. Payments are securely processed through our third-party payment gateway providers.
Usage Data: Information such as your IP address, browser type, pages visited, and time spent on the site, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Respond to your inquiries and provide customer support.
Customize products to your needs (for custom carpets/rugs).
Improve our website and services.
Send you updates about your order or promotional offers (only with your consent).

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

Service Providers: For delivery, payment processing, or website analytics.
Legal Obligations: If required to comply with applicable laws or legal processes.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and understand user behavior. You can adjust your browser settings to disable cookies, though some features of our site may not function properly as a result.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure.

6. Your Rights

You may:

Request access to or correction of your personal data.
Withdraw consent to use your data for marketing.
Request deletion of your data, where applicable by law.

To exercise any of these rights, please contact us at info@carpetsdubai.ae.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: info@carpetsdubai.ae
📍 Location: Dubai, United Arab Emirates